– Your privacy is critically important to us.
– Website Visitors
Like most website operators, Emisphere Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Emisphere Ltd's purpose in collecting non-personally identifying information is to better understand how Emisphere Ltd's visitors use its website. From time to time, Emisphere Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Emisphere Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://emispherefoods.com blog posts. Emisphere Ltd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
– Gathering of Personally-Identifying Information
Certain visitors to Emisphere Ltd's websites choose to interact with Emisphere Ltd in ways that require Emisphere Ltd to gather personally-identifying information. The amount and type of information that Emisphere Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://emispherefoods.com to provide a username and email address.
The security of your Personal Information is important to us, While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
– Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
– Aggregated Statistics
Emisphere Ltd may collect statistics about the behavior of visitors to its website. Emisphere Ltd may display this information publicly or provide it to others. However, Emisphere Ltd does not disclose your personally-identifying information.
To enrich and perfect your online experience, Emisphere Ltd uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
BUSINESS TERMS AND CONDITIONS
Those who engage in transactions with Emisphere Ltd – by purchasing Emisphere Ltd's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Emisphere Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Emisphere Ltd. Emisphere Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Transactions and purchases on our e-commerce store, where the item is digital in nature, would not be refunded, nether can it be returned.
If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team on [email protected]
Your order must be sent back to us within 3 days (if within Nigeria) and 14 days (if outside Nigeria) of delivery. We do not cover the cost of sending your order back to us.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
We only accept returns sent to us within 21 days after an order has been delivered to you.
All return packages must be shipped with a proof of postage.
We are not able to process refunds if proof of postage is not provided.
The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
The items must be sent back to us in original condition with packaging and tags still attached.
We do not charge restocking or refund handling fees. We are unable to refund the initial shipping cost of your order.
We aim to accept all returns.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Will you refund the cost of shipping if I return my order?
Cost of shipping for a returned order – We will refund the complete cost of the items in your order. We will not refund the shipping costs. However, you may be eligible for free return shipping if you make a payment using PayPal. Refund of shipping costs will be handled by PayPal. For eligibility and more information please visit https://www.paypal.com/au/webapps/mpp/returns
Can I exchange an item?
Exchanges – emispherefoods.com does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order I received a wrong item.
I received a wrong item. Can I obtain a free refund?
If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, you can contact our customer services team on [email protected] If you have already placed your order please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 5pm. Our friendly advisors are happy to assist your enquiry.